terms & conditions
Thank you for visiting momodesignhouse.com. We hope your experience on our web site is a positive one and that you come back again. To help clarify any questions you may have, we present below the basic terms and conditions that govern your use of our site and purchases from MoMo Design House. Please note that your use or our site and submission of orders, constitutes your agreement to these terms. We may revise this agreement at any time, and you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
International Orders - At this time, MoMo Design House is not able to fill international orders.
Copyright - This web site is expressly owned and operated by MoMo Design House, 533 Transit Road, Victoria, BC, Canada, V8S-4Z4. Unless otherwise noted, all design and content appearing on momodesignhouse.com are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by MoMo Design House. All worldwide rights are reserved.
Limitation of Liability – MoMo Design House does not warrant that the function or operation of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our web site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. MoMo Design House shall not be liable for damages of any kind related to your use of or inability to access this website.
Inaccuracies - We endeavor to present the most recent, most accurate, and most reliable information on our web site at all times. However, there may be occasions when some of the information on our web site may contain unintentional inaccuracies. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. MoMo Design House also reserves the right to refuse or cancel any orders for products that have been purchased at an inaccurate price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MoMo Design House shall issue a credit to your credit card account in the amount of the incorrect price.
Colours - We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Indemnification - You agree to indemnify, defend, and hold harmless MoMo Design House, its owner, employees, and agents from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
We hope that you will love our products, but if for some reason you do not, please let us know within 30 days. We expected items must be in new, unused (but tried), and unwashed condition. Please send your return with a means of delivery confirmation and/or tracking information. We are not responsible for returns lost in transit.
When your returned items are received and verified to be in new condition, we will issue a refund or store credit for the amount of the merchandise returned. Please let us know your preference. Shipping fees will not be refunded or credited.
If you would like a refund to your credit card or paypal account rather than store credit, please let us know. A 10% re-stocking fee may be assessed.
Thank you for shopping at MoMo Design House. We recognize the importance of ensuring the privacy of your personal information.
Personal information you provide when registering for an account, updating an account, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law.
Personal information you provide will be used to process payments for orders and ship products. Occasionally, with your consent, contact information may be used to send news or promotions.
Our goal is to provide you with your desired product as quickly and conveniently as possible. All Prices and Shipping Costs are quoted in Canadian dollars. If you have a problem with the delivery of your package or if it arrived damaged, please contact us.
Our preferred carrier is Canada post ground. Orders should arrive within 5-7 business days.
!! If you require your package expedited via UPS or Fed-Ex next day delivery please contact us to arrange this before you place your order. !!
We cannot change, cancel, or correct your order in any way after it has entered our shipping process. Please contact us as soon as possible if you feel we have made an error in your order.